Turn first orders into repeat customers.

Email and SMS programmes, from welcome flows to win-backs, that grow repeat revenue and customer lifetime value.

Email, SMS & Retention
Email campaign
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Northfield & Co.Sponsored

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Illustration only. Northfield & Co. is a fictional brand.

Best forEcommerce & subscription brands
PlatformsKlaviyo, Mailchimp, HubSpot
DeliverablesMonthly revenue report
PricingMonthly retainer

Email, SMS & Retention

Your most profitable channel

Selling again to existing customers costs far less than finding new ones.

We build automated flows, plan campaigns and design emails and texts that get opened, clicked and bought from.

Email, SMS & Retention

What you get

  • Platform setup or audit
  • Welcome, abandon and post-purchase flows
  • Campaign calendar and design
  • Segmentation and personalisation
  • Revenue and retention reporting

Best fit when

  • You sell online and have a customer list
  • Your email programme is basic or inactive
  • Repeat purchase rates are low
  • You want revenue without more ad spend

Pricing

Quoted on scope after a short discovery call. You get a clear proposal before any work starts.

How we run Email, SMS & Retention

Automated flows

Welcome, abandoned cart, win-back and more.

Campaigns

Designed emails for launches and offers.

SMS

Timely texts with clear consent.

Retention reporting

Revenue per subscriber and repeat rates.

From first call to first results

Discover

We learn your goals, customers and numbers, and audit what is already in place.

Plan

A written plan with priorities, timings and the results we are aiming for.

Deliver

We build, launch and run the work in stages, with your sign-off at each step.

Improve

Ongoing optimisation and plain-English reporting so results keep moving.

Email, SMS & Retention in the wild

Real engagements, real numbers. Open any card for the full story.

Questions about Email, SMS & Retention

Something else on your mind? Ask us directly.

Klaviyo for most ecommerce brands, but we work with others too.

We set up consent and opt-out properly for each market.

Automated flows usually start producing revenue within weeks.

Free first look

We'll start with a look at your site.

Ready to make every visit count? Tell us where you want to grow.

Type it in and a specialist takes a first look before we talk. No site yet? Just get started, or contact us.